Château de la Cazine, the luxury hotel in the Limousin, France, today announced that it has received this year’s TripAdvisor® Certificate of Excellence award. As a result, the Château has been regarded as a top performing luxury French hotel as reviewed by travelers on the world’s largest travel site.
Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
Château de la Cazine has now won the award 3 years running, which represents every operational year since it was opened in 2012. This award backs up the Michelin star the hotel’s restaurant has received for 2 years running.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
"Winning the TripAdvisor Certificate of Excellence for the 3rd year running gives us an enormous sense of pride. We’d like to thank all the customers who took up their valuable time to write reviews for us and it spurs us on to keep doing better and better, giving our customers the best possible experience" comments Robin Barrasford, who’s company Barrasford and Bird Worldwide owns Château de la Cazine.
Stephane Seclet, General Manager of Château de la Cazine, is sure the award will benefit everyone involved. "There is no greater seal of approval than being recognised by the customers who have stayed with us. It’s a real vote of confidence in what we are doing at the Château and we are always seeking to strive for excellence. On behalf of the team, I’d like to say thank you to all who took time to send TripAdvisor their reviews!"
"TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site," said Marc Charron President, TripAdvisor for Business. "By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition."